Questions to Ask Before Hiring a Patient Advocate

Hiring a patient advocate is an important decision, and the right advocate can change the entire course of your healthcare experience. Because this is still a growing profession, it helps to know what to look for. Asking a few key questions up front ensures you find someone qualified, trustworthy, and a good fit for your needs. At Nash Patient Advocacy, we welcome these questions and believe you deserve clear answers.

First, ask about credentials and experience. Is the advocate board certified? How many years have they worked in patient advocacy, and what kinds of cases have they handled? Rachel Nash is board certified with over ten years of experience and a master's degree in rehabilitation counseling.

Second, ask about their areas of focus. Some advocates specialize in medical billing, others in elder care, veteran benefits, or complex diagnoses. Make sure their strengths match your situation.

Third, ask how they communicate and how often. You want an advocate who keeps you informed in plain language and is responsive when you need them.

Fourth, ask about fees and how they are structured. A trustworthy advocate is transparent about costs from the start, with no hidden surprises.

Finally, ask about results. What outcomes have they achieved for past clients? Nash Patient Advocacy has recovered more than two million dollars in billing corrections and benefits.

The right advocate should feel like a true ally. Book a free twenty minute discovery call with Nash Patient Advocacy and ask us anything.